I don't like conflict. No one really does. However, I find that I am especially adverse to conflict situations. My hands shake. My breathing shallows. I have to really REALLY work hard to prevent myself from saying something that I'll later regret. After the conflict, I roll it over and over again in my mind. If the conflict is really big, it'll ruin at least two of my days. Then I go back to normal.
I have had a conflict situation with someone I am working with. At the root of it is a mis-communication (on his part) but of course people live from their perceptions and he does not perceive it that way. As fate would have it, this individual works in London and I am in Copenhagen and the conflict played out over IM Skype.
I prefer to write. It gives me time to consider a more measured response. If it were face to face, I am not sure what I would have said, but I am almost certain that I would have escalated the matter. I measured my responses as I banged them out on the keyboard (I realized that I was going to do real damage to my computer if I didn't stop), but I held the higher ground in the argument and didn't lose control.
After the conflict (I ended with a diplomatic "Lets agree to talk about this issue tomorrow" vs "Go & Fuck yourself" - which is what I really wanted to say). I noticed that my hands were shaking and my breathing had shallowed. I was pretty damned mad.
I've been praying and meditating on how to better handle conflict with people. I had (yet another) conflict situation with a contractor that I am working with - and let me tell you, I am not proud of the way I handled it. I shouted on the phone. I said some things -while still professional, probably didn't help our situation or theirs. There were implied threats. Saber waving. Angry grunts. Not my highest professional moment.
I asked God for an opportunity to better handle conflict - and right as rain, he handed it to me. It landed square in my lap.
Once I had a chance to calm myself, I looked for cues to my behavior to tell me that I am getting angry. Besides the shallow breathing and shaking, if I am on the computer, I start banging my words into the keyboard. These are all signs "danger, angry situation ahead!"
Also, I realize that I tend to shut people down after conflict. After I thought about it for a while, I decided to block this person via Skype. I didn't really need them to complete my project and I didn't want to expend precious energy keeping this squabble going during a busy upcoming week. If he was offended by that - well its his problem. It'll also let him know how I feel.
I said that I'd check in daily with myself to see if I was ready to remove the block. Once I remove the block, I have to understand that it provides an opportunity to continue the conflict - or to resolve it. If and until I was comfortable with that, the Skype block would remain. I've had the block in place for about four days.
I was thinking, I never met this person who I am having a conflict with. I have only heard his voice and Skyped with him. If I passed him on the street, I wouldn't know it. Hell, he could be a Cocker Spaniel and I wouldn't even know it. Whats the harm in continuing to ignore this guy?
On Wednesday I received an email from one of my precious and high profile contacts. He said that he won't be attending an important meeting that I was organizing in London, but his partner (said person I am having a conflict with) will be asked to participate instead. I had no idea that these two people were affiliated. I looked up towards the sky. I smiled. Its a small world here in Europe. God isn't letting me off so easy.
I asked for experience handling conflict. And I got just that. Thank you God...
I have had a conflict situation with someone I am working with. At the root of it is a mis-communication (on his part) but of course people live from their perceptions and he does not perceive it that way. As fate would have it, this individual works in London and I am in Copenhagen and the conflict played out over IM Skype.
I prefer to write. It gives me time to consider a more measured response. If it were face to face, I am not sure what I would have said, but I am almost certain that I would have escalated the matter. I measured my responses as I banged them out on the keyboard (I realized that I was going to do real damage to my computer if I didn't stop), but I held the higher ground in the argument and didn't lose control.
After the conflict (I ended with a diplomatic "Lets agree to talk about this issue tomorrow" vs "Go & Fuck yourself" - which is what I really wanted to say). I noticed that my hands were shaking and my breathing had shallowed. I was pretty damned mad.
I've been praying and meditating on how to better handle conflict with people. I had (yet another) conflict situation with a contractor that I am working with - and let me tell you, I am not proud of the way I handled it. I shouted on the phone. I said some things -while still professional, probably didn't help our situation or theirs. There were implied threats. Saber waving. Angry grunts. Not my highest professional moment.
I asked God for an opportunity to better handle conflict - and right as rain, he handed it to me. It landed square in my lap.
Once I had a chance to calm myself, I looked for cues to my behavior to tell me that I am getting angry. Besides the shallow breathing and shaking, if I am on the computer, I start banging my words into the keyboard. These are all signs "danger, angry situation ahead!"
Also, I realize that I tend to shut people down after conflict. After I thought about it for a while, I decided to block this person via Skype. I didn't really need them to complete my project and I didn't want to expend precious energy keeping this squabble going during a busy upcoming week. If he was offended by that - well its his problem. It'll also let him know how I feel.
I said that I'd check in daily with myself to see if I was ready to remove the block. Once I remove the block, I have to understand that it provides an opportunity to continue the conflict - or to resolve it. If and until I was comfortable with that, the Skype block would remain. I've had the block in place for about four days.
I was thinking, I never met this person who I am having a conflict with. I have only heard his voice and Skyped with him. If I passed him on the street, I wouldn't know it. Hell, he could be a Cocker Spaniel and I wouldn't even know it. Whats the harm in continuing to ignore this guy?
On Wednesday I received an email from one of my precious and high profile contacts. He said that he won't be attending an important meeting that I was organizing in London, but his partner (said person I am having a conflict with) will be asked to participate instead. I had no idea that these two people were affiliated. I looked up towards the sky. I smiled. Its a small world here in Europe. God isn't letting me off so easy.
I asked for experience handling conflict. And I got just that. Thank you God...
